Privacy Policy

1. What we collect

We collect only what Fluffbook needs to look after your pets:

• Account: your name and e-mail address (or Apple's private relay address), from Sign in with Apple, Google or e-mail. It is the same account you may use in Foodoo and Potpal.
• Your pets: species, breed, name, birth month, sex, weight, food, chronic conditions, allergies, your vet clinic, the care calendar, what was done and by whom, and the conversation with each pet.
• Health records you add: vaccinations, treatments, medicine courses, symptoms you describe, lab results and vet documents.
• Photos you take or choose: of your pet (to recognise it and draw its character), of symptoms, and of documents.
• Settings: language, time zone, quiet hours, and your device's push token if you allow notifications.
• Purchases: whether you have Premium, from Apple, Google and our payment partner RevenueCat. We never see your card.

2. How we use it

To build your pet's calendar, remind you, keep its medical card, read documents you send, sort a symptom you describe by urgency, write its messages, show your family what was done, and provide Premium. We do not use your data for advertising and we do not sell it.

3. AI processing

Photos and messages you send are processed by Google's Gemini models to recognise the animal, draw the character, write the pet's replies, read documents and sort symptoms by urgency. Google processes them on our behalf under its paid API terms and does not use them to train its models.

Signs of an emergency are recognised without AI and answered at once. Routine reminders are written from templates without AI.

4. Your family

If you invite people into your household, they see the same pets, chats, calendar, medical card and history, and who did what. Anyone can leave; the owner can remove people.

5. Sharing

We share data only with service providers that help us run Fluffbook — cloud hosting, Google (AI processing), Expo (push notifications), RevenueCat, Apple and Google (purchases) — bound to use it only for that; when required by law; or in a business transfer, with notice to you. We never share your pet's health records with anyone else.

6. Retention and deletion

Your pets, photos, documents and history are kept while your account exists. A pet you delete disappears from the app at once and its data is erased within 30 days.

You can delete your whole account in the app (You → Delete account). This deletes the account shared with Foodoo and Potpal and everything in it; a household you share with others passes to them. You can also write to us.

7. Your rights

Depending on where you live (for example GDPR in the EU/UK, CCPA in California) you can ask to access, correct, export or delete your data, or object to its processing. Write to the address below; we answer within 30 days.

8. Security

Data is encrypted in transit; access is limited to the people who run the service. Photos and documents are served through unguessable links.

9. Children

Fluffbook is not directed at children under 13, and we do not knowingly collect their data.

10. International transfers

Our servers and providers may be outside your country. Where required, transfers rely on standard contractual clauses.

11. Changes

We will post any change here and update the date above; for material changes we will tell you in the app.

12. Contact

Questions or requests: hello@fluffbook.app.